Case study: SEDA College WA
How SEDA College WA reduced payment admin and improved the parent experience with School EasyPay through its Synergetic integration.
- Western Australia
- Years 11 and 12 (WACE)
- Integration: Synergetic
- 93% family uptake in year 1
Background
SEDA College WA is an Independent Senior Secondary School delivering the Western Australian Certificate of Education (WACE) to students in Years 11 and 12. With partnerships across the sporting and construction industries, the College connects classroom learning to real-world opportunity, helping students build both academic results and life skills.
To match this personalised approach to learning, SEDA College WA wanted a payment solution that would be just as seamless for its school community. With School EasyPay implemented through Synergetic, parents now manage their own payment details and access their payment history securely, reducing the administrative burden on school staff.
The challenges
Before School EasyPay, SEDA College WA managed school fees manually. Payment plans were set up by hand and families’ banking details were maintained in the school’s own systems. When a payment failed, the finance team had to find the transaction and arrange a retry themselves: time-consuming, prone to error, and leaving parents with little visibility or control over their fee accounts.
Limited automation
The finance team had to identify and retry failed payments by hand, as well as reconcile and process every payment.
Manual payment admin
Significant time went into setting up payment plans and keeping families’ bank details up to date in the school’s systems.
Limited visibility for parents
Parents had to contact the school to update, manage or even view their own bank details.
“As a member of the finance team managing fee administration, the reduction in manual processing has been extremely valuable. Tasks such as receipting payments, updating banking details, managing payment plan rollovers, and following up failed transactions have been significantly reduced.”
The implementation
A planned, well-communicated rollout, connected directly to Synergetic.
Structured implementation plan
A clear, structured plan gave the school the foundation to move forward with confidence, leading to a smooth and successful rollout.
Clear communication
Consistent communication throughout the transition gave the team greater clarity and confidence as the rollout progressed.
Seamless operation
Once live, the Synergetic integration meant payment information flowed straight through to automated receipting and processing.
The result
Less manual work for the finance team, and more independence for parents.
93% family uptake in year 1
School EasyPay quickly became SEDA College WA’s primary platform for fee arrangements, with 93% of families adopting it within the first year.
Reduced administrative workload
Manual tasks such as receipting, updating banking details and following up failed transactions have been significantly reduced for the finance team.
Greater parent independence
Parents can securely manage their own payment details and view their payment history at any time, without contacting the finance office.
Automated receipting and processing
The Synergetic integration lets payment information flow through automated receipting, improving both accuracy and efficiency in fee management.
Fewer manual errors
Automating previously manual work has reduced the risk of errors that came with manually established and monitored payment plans.
A better experience for families and staff
Improved parent engagement combined with operational efficiency has delivered strong value for the whole school community.
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